Question 1

What exactly does Empire Marketing do?

Accepted Answer

We manage restaurant accounts on GrabFood and LINE MAN on behalf of restaurant owners: account and menu management, delivery ads, promotions, organic reviews, and monthly reporting. We do not operate restaurants ourselves.

Question 2

Which platforms do you work with?

Accepted Answer

GrabFood and LINE MAN.

Question 3

Is ad spend included in your fee?

Accepted Answer

No. Ad spend is separate from our fee. GrabFood and LINE MAN deduct it directly, per order.

Question 4

What is included in the monthly report?

Accepted Answer

Before and after performance metrics, the ad strategy we ran that month, and what we plan to do next.

Question 5

How do you run ad campaigns?

Accepted Answer

Keyword research, testing different ad and targeting variations, competitor-based bid adjustments, new-customer and delivery-radius campaigns, and retargeting.

Question 6

Do you remove ads or promotions that are not working?

Accepted Answer

Yes. Underperforming keywords and promotions are removed rather than left running.

Question 7

How many restaurants does Empire Marketing manage?

Accepted Answer

We currently manage 10 or more client restaurant outlets, across several brands, some of them multi-branch.

Question 8

Do you work with multi-branch restaurants?

Accepted Answer

Yes, we manage accounts for both single-location restaurants and multi-branch groups.

Question 9

Can you share real results?

Accepted Answer

Yes. Real, anonymized results from individual client accounts are published on our About page, each labelled with its exact date range.

Question 10

How do menu add-ons help my sales?

Accepted Answer

Add-on suggestions are designed to raise the value of an average order, not just the number of orders. One client account saw average basket value rise 18.6% to 24.4% across two outlets in a one-month comparison; see the About page for details.

Question 11

Do you manage reviews?

Accepted Answer

Yes, organic review management is part of the service.

Question 12

Is Empire Marketing based in Bangkok only, or can you work with restaurants elsewhere in Thailand?

Accepted Answer

We are based in Bangkok and work online, so we can manage GrabFood and LINE MAN accounts for restaurants anywhere in Thailand.

Question 13

How long before I see results?

Accepted Answer

This depends on your starting point and category. Our monthly report tracks before/after metrics from the start, so you can see exactly what is changing and when.

Question 14

Do you guarantee results?

Accepted Answer

No. No honest agency can guarantee platform sales. Every result we publish is labelled as one client account, and results vary.

Question 15

How do I get started?

Accepted Answer

Use the contact form on this site to reach us. We will follow up to discuss your account.

Questions about how we work