Terms of Service

These terms govern your use of Empire Marketing's AI messaging assistant platform (the "Service"). By creating an account or connecting a Page, you agree to them. If you use the Service for a business, you confirm you have authority to bind that business.

1. The Service

The Service lets a business connect its Facebook Page, set up business information (services, pricing, FAQs), and have an AI assistant answer customer messages, collect lead details, and hand over to a human on request. A dashboard shows conversations and leads.

2. Accounts

You must provide accurate information and keep your login secure. You are responsible for activity under your account. You must have the right to connect any Page you link.

3. Subscription and payment

Access requires an active paid subscription at the price shown when you subscribe. Subscriptions renew each billing period until cancelled. You can cancel at any time and access continues to the end of the paid period. Fees already paid are non-refundable except where the law requires. We may change prices with at least 30 days' notice. Payments are processed by a third-party provider.

4. Your content and responsibilities

• You own the business information and content you enter. You give us permission to use it to operate the Service for you.
• You are responsible for the accuracy of the information the assistant relies on, including prices, offers and policies.
• You are responsible for complying with Meta's Platform Terms, Messenger policies (including the messaging window rules), and all laws that apply to your communications and your customers' data.
• You must tell customers where required by law that they may be talking to an automated assistant, and you must not use the Service to deceive them.

5. Acceptable use

You must not use the Service for spam, harassment, illegal or deceptive activity, selling prohibited goods, collecting sensitive data you have no right to collect, or anything that violates Meta's or OpenAI's policies. We may suspend or end accounts that do.

6. AI limitations

The assistant is automated and can make mistakes. We do not guarantee that replies will always be accurate, complete or suitable. You should review conversations and take over where needed. We make no promise of sales, leads or business results.

7. Third-party services

The Service depends on Meta, OpenAI, cloud hosting and payment providers. Changes or outages at those providers, including loss of Meta permissions, may affect the Service. We are not responsible for them.

8. Availability

We aim to keep the Service available but do not guarantee uninterrupted operation. We may change or discontinue features with reasonable notice.

9. Termination and data

You may close your account at any time. We may suspend or terminate access for breach of these terms or non-payment. After closure we delete your data as described in our Privacy Policy.

10. Disclaimer and liability

The Service is provided "as is" without warranties to the extent the law allows. To the extent the law allows, our total liability for any claim is limited to the fees you paid in the three months before the claim, and we are not liable for indirect or consequential losses, such as lost profits or lost customers.

11. Governing law

These terms are governed by the laws of Thailand, and the courts of Thailand have jurisdiction, unless mandatory law says otherwise.

12. Changes and contact

We may update these terms and will post the new date above. Continued use after a change means you accept it.

Empire Marketing ([LEGAL ENTITY NAME]), [REGISTERED ADDRESS], Bangkok, Thailand
Email: [email protected]