Why these settings are easy to miss
A wrong operating hour or an out-of-stock item that was never toggled off does not generate an error message or an alert. It just quietly reduces visibility or creates a bad order experience, and because nothing visibly breaks, it can go unnoticed for weeks while slowly dragging down orders and ratings.
Operating hours
A listing showing as closed during actual operating hours, or open outside them, either loses orders outright or creates orders a kitchen is not ready to handle. Special hours around holidays are a common place this slips, when a restaurant changes hours in person but forgets to update the app.
| Setting | What it protects |
|---|---|
| Operating hours | Lost orders or orders the kitchen is not ready for |
| Stock and item availability | Cancellations and refund-driven rating damage |
| Delivery radius | Missed nearby demand or unreliable long trips |
| Preparation time | Accurate delay expectations for rider and customer |
Four settings worth a periodic check
| Risk if wrong | How often to check | |
|---|---|---|
| Operating hours | Lost or mismatched orders | After any schedule change |
| Stock status | Cancellations, rating damage | During busy periods |
| Delivery radius | Missed demand or long trips | Periodically, against real order data |
| Preparation time | Late or cold food on arrival | After kitchen workflow changes |
Get a settings review for your listing
Stock and item availability
An item left marked available after it runs out leads to cancelled orders, refunds, and a customer experience that damages the rating, even though the food itself was fine. This is worth checking during busy periods specifically, since that is when items are most likely to sell out mid-shift.
Delivery radius
A radius set too narrow misses real demand nearby. A radius set too wide can produce long, unreliable deliveries that damage ratings through no fault of the food itself, since the ride time alone degrades the order. Reviewing actual order patterns, not just setting a number once, helps find the right balance.
Preparation time
If the prep time set in the app does not match how long the kitchen actually takes, especially during peak hours, every order underestimates delay to the rider and ultimately the customer, which stacks onto delivery time and contributes to food arriving late or cold.