Grab Commission in Thailand: What Restaurants Actually Pay

What Grab commission actually covers

When a customer orders through GrabFood, Grab deducts a commission, sometimes called a service fee, from the order value before paying the restaurant out. This covers Grab's platform costs: app infrastructure, customer acquisition, payment processing, and in many plans, delivery logistics.

The commission is not a flat number across all restaurants. Grab Thailand structures it around different merchant plans, and the percentage a given restaurant pays depends on which plan it is enrolled in and what that plan includes.

The typical range

Based on Grab Thailand's own merchant-facing information, commission typically runs roughly 15% to 30% of each order, depending on plan. A restaurant on a lower-service plan may sit toward the lower end; one using more of Grab's delivery and marketing infrastructure may sit toward the higher end.

Grab's public pages do not list every tier's exact percentage, and the rate shown in your own GrabMerchant dashboard is the number that actually applies to your account. Treat the range here as context for planning, not as your specific rate.

What this means per order

The easiest way to make the range concrete is to look at what is left from a 100 THB order at different commission levels. This is simple arithmetic from the published range, not a separate claim.

Why the commission tier matters for your menu price

If you price your delivery menu the same as your dine-in menu, and your commission sits at 25% or 30%, your margin on delivery orders is meaningfully thinner than it looks. Most restaurants that run into trouble with delivery profitability are not pricing for the commission they are actually paying.

The practical fix is to work out your real cost of goods and target margin, then price delivery menu items so that after commission is deducted, you are still at the margin you need. We cover the exact method in our delivery menu pricing guide.

• Check your current commission tier in your GrabMerchant dashboard, not an estimate.
• Calculate cost of goods per item, including packaging.
• Price delivery items to hold your margin after commission, not before it.

Does the commission ever change?

Plans and their associated commission can change over time, and Grab periodically updates its merchant offerings. If your margin on delivery orders feels tighter than it used to, it is worth checking your current plan and commission rate directly in the GrabMerchant app rather than assuming it has stayed the same.